Thursday, April 9, 2015

How to install full version of Teamviewer on someone elses computer so that it works with UAC

I get this question so often that I decided to document it. The problem is that if you ask someone to start a Teamviewer Quick Support –version it won’t work with UAC. You need to get Teamviewer installed on the computer as a service to work with UAC. This isn’t always straightforward so I’ll show here my version on how to do it with a few gotchas to look at.

1. You first ask your friend/customer to download Teamviewer QS from for example:

http://download.teamviewer.com/download/version_7x/TeamViewerQS.exe

2. Ask them to Run it and allow elevation

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3. Ask them to tell you the ID and Password

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4. Connect to the computer and upgrade to the full version

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5. Choose the proper version, NOT THE QS-version!

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6. Reconnect to the computer – the ID and Password stay the same as for the QS-version

7. Configure Unattended access

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8. The one thing that I always do after this because UAC is still not usually really working at this phase is to restart the Teamviewer service

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9. Once more reconnect and now you have Full Control with UAC working properly